Because our products are food and personal care items, our return terms are as follows, for your health and the safety of our other customers.
When you can return
- Unopened products: You can return them within 14 days of delivery without giving any reason.
- Damaged, spoiled or wrong products: You can return or exchange products that were damaged in transit, are spoiled, or differ from your order. In this case all costs are on us.
When returns are not possible
Opened or used food products (pistachios, menengic coffee) and opened soaps cannot be returned for health and hygiene reasons (Distance Contracts Regulation, Art. 15).
Damaged deliveries
If your parcel arrives damaged, please have the courier record a damage report and take photos of the product. Letting us know as soon as you notice the problem, with your order number and photos, speeds things up.
How to return
- Write to [email protected] or our WhatsApp line with your order number.
- Send the product with Sürat Kargo using the return code we give you; the shipping cost is then on us.
- Once the return is approved, your money is refunded within 14 days at the latest, depending on your payment method.
Last updated: 10 October 2026